Hi, I'm Riska
I'm a marketing and account management professional with over 2 years of experience in the logistics and forwarding industry. I specialize in building strong client relationships, managing accounts, and driving business growth through proactive strategies and detail-oriented execution.
About me
Experienced in account management & marketing within logistics and forwarding. Skilled at maintaining client relationships, handling complaints, and managing quotation renewals.
150+
2+
Years of experience
Happy clients
Experiences
Marketing Supervisor
PT Berdiri Matahari Logistik (LOGISTEED Group Ltd.)
May 2025 — Present
Lead and supervise a marketing team, ensuring clients are well-supported and engaged
Act as the primary contact for key clients, handling inquiries and complaints with professionalism
Manage contract and quotation renewals, ensuring timely execution
Prepare monthly reports on customer activity, sales performance, and renewal progress
Identify and execute upselling and cross-selling initiatives to enhance customer value and company revenue
Collaborate closely with internal departments (operations, finance, and customer service) to ensure smooth execution
of client requirements
Key Achievments
Maintained over 150 active clients, including VIP accounts
Achieved a 95% client retention rate through proactive engagement
Increased upselling results from 500 to 1500 Mrp with structured follow-up programs
Marketing Officer Maintenace Section
PT Berdiri Matahari Logistik (LOGISTEED Group Ltd.)
Jan 2023 — Apr 2025
Built strong communication with existing customers
Updated rate quotations weekly and monthly
Expanded business opportunities with existing clients
Monitored shipments from inquiry to payment completion
Delivered daily, weekly, and monthly sales reports
Customer Service – Export Documentation (Internship)
PT Airrowes Global Logistik
Dec 2021 – Jul 2022
Handled export documentation (Manifest, PEB, NPE, Bill of Lading, Shipping Instruction).
Solved clearance issues efficiently to ensure smooth export processes.
Increased customer satisfaction through solution-based document management.
Educations
Binus University
Bachelor’s Degree in Business Management
2025 – Present
Polytechnic AAP Jakarta
D3 International Trade ASEAN & RRT Region
2019 – 2022
GPA: 3.85/4.00
Awardee: International Trade Scholarship
Licenses & Certifications
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BNSP
Export Import Procedures
2022
BNSP
Certified Risk Associate CRA
2021
Asian Development Bank Institute
Sustainable Development in Asia & Pacific
HP Life
Inventory Management, Maximizing Capacity, Social Media Marketing
International Trade Centre
Introduction to Exporting Coffee
Google Analytics Academy
Get in touch
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Phone
+62895384028714
riskasfft@gmail.com