Experiences

Marketing Supervisor

PT Berdiri Matahari Logistik (LOGISTEED Group Ltd.)

May 2025 — Present

• Lead and supervise a marketing team, ensuring clients are well-supported and engaged

• Act as the primary contact for key clients, handling inquiries and complaints with professionalism

• Manage contract and quotation renewals, ensuring timely execution

• Prepare monthly reports on customer activity, sales performance, and renewal progress

• Identify and execute upselling and cross-selling initiatives to enhance customer value and company revenue

• Collaborate closely with internal departments (operations, finance, and customer service) to ensure smooth execution

  of client requirements

Key Achievments

• Maintained over 150 active clients, including VIP accounts

• Achieved a 95% client retention rate through proactive engagement

• Increased upselling results from 500 to 1500 Mrp with structured follow-up programs

Marketing Officer Maintenace Section

PT Berdiri Matahari Logistik (LOGISTEED Group Ltd.)

Jan 2023 — Apr 2025

• Built strong communication with existing customers

• Updated rate quotations weekly and monthly

• Expanded business opportunities with existing clients

• Monitored shipments from inquiry to payment completion

• Delivered daily, weekly, and monthly sales reports

Customer Service – Export Documentation (Internship)

PT Airrowes Global Logistik

Dec 2021 – Jul 2022

• Handled export documentation (Manifest, PEB, NPE, Bill of Lading, Shipping Instruction).

• Solved clearance issues efficiently to ensure smooth export processes.

• Increased customer satisfaction through solution-based document management.